This Service Agreement governs the use of TrackPro GPS Tracking Services.

Included Services

Depending on your subscription plan, services may include:

GPS Tracking Platform
Mobile Application
Web Dashboard
Real-Time Tracking
Route History
Geofencing
Reports
Software Updates

Subscription Plans

Basic Plan

Platform Access
Standard Reports
Business-Hours Technical Support

Premium Plan

Includes Basic features plus:

Priority Support
Advanced Reports
Multi-Branch Management
Quarterly Fleet Reviews
Additional Administrator Accounts

Enterprise Plan

Includes Premium features plus:

Dedicated Account Manager
SLA Support
API Integration
Custom Reports
Monthly Fleet Reviews
On-Site Assistance

Customer Responsibilities

Customers agree to:

Keep subscription payments current.
Use the equipment according to the installation guidelines.
Report issues promptly.
Allow TrackPro reasonable access for troubleshooting when required.

Service Availability

TrackPro aims to provide reliable platform access and technical support. However, service availability may be affected by internet connectivity, cellular network coverage, power interruptions, satellite conditions, scheduled maintenance, or other factors beyond our reasonable control.

Termination

TrackPro may suspend or terminate services for:

Non-payment
Fraudulent activity
Violation of these terms
Misuse of the platform

Service may be restored after outstanding issues have been resolved.